Store Policies
Returns
If you are not completely satisfied with your stylish product, or if we made an error when creating your custom item, please notify us within 48 hours of receipt of your order to receive a full refund.
Order Cancellation
There will be a $10.00 service fee upon cancellation of any order. If your order has already been printed you will be charged the full price of order.
Custom Printed Invitation Order Proof and Printing Policy
Approval of an email proof is required for all custom printed invitation orders before they are printed. Once you place your order you will receive an email proof of each item within 24-48 hours. The first email proof is included with your custom printed order free of charge. If corrections are needed based on an error made by The Cordial Cricket, a second corrected proof will be provided at no charge. If you request changes after viewing your proof, each additional email proof is $5.00.
Once you approve your invitation proof, your completed order will be shipped out to you within 48 hours as long as we have the quantity that you need in stock. If we do not have the quantity that you need in stock we will contact you the next business day after your order is placed to let you know what the turnaround time will be. We are usually able to obtain the additional stock needed for larger orders within 5 business days.
Our standard shipping method is USPS Priority Mail which takes 2-3 business days, however, expedited shipping methods are available. Please contact us for rates and delivery timetable if you need expedited shipping.
Customer Service
Our customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at info@thecordialcricket.com or call 804-733-0383 anytime. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
Privacy
The Cordial Cricket is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval.
We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you would rather not receive this information, you may send an e-mail to info@thecordialcricket.com with “unsubscribe” as the subject line.
The Cordial Cricket does not sell, trade or rent your personal information to others.